A part of the Robinsons Brewery Family

Hartford Hall

81 School Lane, Hartford, Northwich, Cheshire, CW8 1PW

A part of the Robinsons Brewery Family

Accommodation Policy

Thank you for considering our establishment for your accommodation needs. Please find below our policies regarding room rates, credit card usage, arrivals and departures, cancellations, insurance, pets, and parking.

Rates:

All rates are quoted per room per night and include VAT and service charges. We use dynamic pricing strategies which means our prices can change during the day or from day to day. The only way to secure a price is to make a booking either via our website and over the telephone. You can view our cancellation policy below.

Credit Cards:

To secure your booking, we require your credit card details but we will not take payment until arrival (unless agreed otherwise). Authorization will be obtained to cover the cost of your stay, and in the event of cancellation, your credit card will be charged accordingly (please refer to our cancellation policy below). Some bookings may require payment at the time of reservation, which will be clearly communicated.

Cancellations:
Room can be cancelled up to midday on the day prior to arrival for a full refund. Cancellations made after this will incur a charge equivalent to the cost of the first night's stay. You will need to contact the hotel directly to cancel your booking. If you have booking via an online travel agent such as Booking.com or Expedia, you will need to cancel your booking directly through them via their platform.

Please note that group bookings have a separate cancellation policy which can be viewed below.

Insurance:

We recommend obtaining insurance to cover potential costs related to cancellation, curtailment, loss of baggage, personal effects, and money.

Pets:
For health and safety reasons, some of our hotels operate a no-pet policy. For information on our pet policy and any applicable pet supplement costs, please contact the hotel directly. All dogs must be pre-authorized by the hotel before arrival, failure to do so may result in booking cancellation and charges in accordance with our cancellation policies. It is imperative that when guests bring their dogs to stay at our hotels, the animals must always be accompanied by their owners. Dogs are not permitted to be left unattended in the rooms or any other area without human supervision. This policy ensures the safety and well-being of both the pets and other guests.

Car Park:

Parking, where available, is complimentary during your stay on a first-come, first-served basis. We cannot reserve any car parking spaces for guests. /

Should you have any further inquiries or require clarification on any of our policies, please do not hesitate to contact us directly. We appreciate your attention to these details and look forward to welcoming you to our establishment.

Damages and Breakages Policy

We strive to provide a pleasant and comfortable stay for all our guests. In order to maintain the quality of our accommodations and facilities, we enforce the following damages and breakages policy:

  1. Smoking Policy: Smoking is strictly prohibited within all of the bedrooms in our pubs/inns and all indoor areas of the pub premises. Any evidence of smoking within the bedrooms will result in a charge of £200 to cover the costs of deep cleaning and deodorizing the room.
  2. Damages to Structure, Furniture, and Fittings: Guests are responsible for any damages caused to the structure, furniture, or fittings within the room during their stay. This includes but is not limited to:
    • Breakage or damage to furniture, such as chairs, tables, lamps, etc. Damage to walls, doors, or other structural elements. Damage to fixtures, such as plumbing, electrical outlets, etc.
    The guest will be charged up to the full value it costs to repair or replace the damaged item(s). Charges will be assessed based on the extent of the damage and the cost of repair or replacement. If the guest's credit card on file is declined or canceled, we reserve the right to take legal action to recover the incurred costs.
  3. Reporting Damages: Guests are required to report any damages or breakages immediately to the hotel staff. Failure to report damages may result in additional charges.
  4. Inspection: Upon check-out, hotel staff will conduct a thorough inspection of the room. Any damages or breakages found during this inspection will be documented and charges will be applied accordingly.
  5. Dispute Resolution: In the event of any disputes regarding charges for damages or breakages, guests are encouraged to discuss the matter with pub management. We will provide detailed documentation and receipts to support the charges.

Group booking policy

Accommodation Group Booking Policy:

We appreciate your interest in booking with us for your group stay. To ensure clarity and a seamless experience for all parties involved, please review the following policy regarding group bookings comprising 3 or more bedrooms:

To make a reservation for a group booking of 3 or more bedrooms, the lead booker will need to contact the property directly via the telephone - our rates are dynamic so this will be the speediest route to book before our rates change.

1. Deposit Requirement and Lead Booker Responsibility:

Upon confirming a booking for 3 or more bedrooms, the person making the booking will be designated as the lead booker and is solely responsible for paying the required deposit in one payment. This non-refundable deposit amounts to 25% of the total booking cost. Please note that this deposit serves as a commitment to your reservation and is non-negotiable.

2. No-shows and Cancellations:

In the unfortunate event of a no-show or cancellation of any room within your group booking, we kindly request a minimum notice period of 14 days. Should notification be provided after this timeframe, the lead booker will bear sole responsibility for the cost of the first night's stay for each affected room. It's imperative to understand that this charge is not covered by the pre-paid non-refundable deposit and will be charged additionally.

3. Additional Charges and Damages:

We strive to maintain the highest standards of service and comfort for all our guests. Any outstanding balances for unpaid rooms, charges incurred for services availed during the stay, or damages sustained to the property will be charged to the credit card provided by the lead booker. Charges for damages can be found above. Should a new credit card not be added to the booking upon arrival of the guest staying in the bedroom, the lead booker will assume full responsibility for these costs as agreed upon at the time of booking. It is your responsibility to ensure that your guests provide an additional card at check-in that belongs to them, not the responsibility of the pub/inn.

4. Rate Guarantee:

We understand the importance of clarity in pricing. While our room rates are subject to change based on various factors, including demand and availability, your reservation's rate will be locked in upon receipt of the deposit. Rest assured that once your deposit is paid, the agreed-upon room rate will remain fixed, providing peace of mind and certainty for your stay.

We trust that these policies address any concerns and contribute to a transparent and enjoyable booking process. Should you have any inquiries or require further clarification, please do not hesitate to reach out to our dedicated reservations team.

Thank you for considering our establishment for your group accommodation needs. We eagerly anticipate the opportunity to host you and ensure a memorable stay for your group.